Job: Operations/ Hub Head (logistic/ Warehouse)

5 - 10 Years


Job Description

Job Purpose:

· Manage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.

Job Description:

· Supervise dispatchers, hub operations team, customer service, coordinators & dispatch to ensure that every shipment/order is picked and delivered within SLA.

Job Accountabilities Linked to Objectives:

· Responsible for overall operational management and performance of Hub and delivery operations.

· Assign delivery to vehicles according to schedules and route plans.

· Ensure that the process and employees are working smoothly and efficiently.

· Achieve KPI & SLA of delivery & pickup commitment.

· Supervise staff to ensure that safety best practices are being followed while handling shipments.

· Train and develop industry best practices and SOPs to operations and customer service team members.

· Evaluate all aspects of employee performance and provide coaching or discipline as needed.

· Provide operations staff with guidance and support to cope with volume growth.

· Reassign responsibilities based on change in volumes or geography.

Salary 3 Lac 50 Thousand To 4 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 5 - 10 Years
Qualification Other Bachelor Degree

Key Skills

operation head Logistics Management

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